Support
Need help? We're here for you.
Frequently asked questions
How do I verify my account?
Sign up with your .edu email. For extra trust, link your Instagram or complete photo verification in Settings.
How does resale work?
List your ticket at face value or less. When it sells, your old QR is killed, the buyer gets a freshly issued ticket, and you get refunded what you paid — at most.
What happens when an event sells out?
A waitlist queue — the line — forms at face value. Released tickets cascade to the front of the line as 15-minute offers.
What's the difference between Verified and Protected?
Verified tickets (filled shield) are issued by Backdoor and carry our full guarantee. Protected tickets (outlined shield) come from external platforms and are traded through an escrowed handoff with verified .edu identity on both sides.
How do I delete my account?
Email support@getbackdoor.app with "Account Deletion" in the subject line. We'll process your request within 30 days.
Why was my account suspended?
Accounts may be suspended for violating our Terms of Service, including fraud, harassment, or listing invalid tickets. Contact support to appeal.